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The biggest mistake companies make in Customer Experience is trying to be like everyone else. As a smaller business, when…
This is a question posed on Quora and my answer was requested. Here’s my answer… I am taking this as…
A Vision of Meaning includes three things: your Higher Purpose, your Big Ambitious Goal, and your Core Values. These amount…
Setting Employee ExpectationsForbes asked for transparent ways to set expectations for employees. Guess who was #1 of the 13 suggestions…