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Most PT clinic owners track only 2 numbers, and wonder why they keep hitting a ceiling. Here are the 7 KPIs that actually predict what's about to happen in your practice.
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Feedback arrives after you have spent the money. Input arrives while the decision is still open. Here is the difference, and how to build a rhythm for it in your own business.
I pulled the covers back, rolled to my side and sat up. My first thought was, “I don’t want to go to work.”
High-performing companies don't get there by accident. Harvard Business Review studied 160 companies over 10 years to find out what actually separates them.
The things that come to you when playing digital mini-golf with your kids. You only have to be better once, as long as you are as good as the rest of the time.
“They are not my competition!”, she almost blurted. “Wow, that’s it.”
Steve Martin liked to give the advice, “Be so good they can’t ignore you.”
SuperOffice found that 81% of organizations cite customer experience as a top competitive differentiator. So do 4 out of 5 of your interactions with businesses actually stand out?
Harvard Business Review published What Really Works, in business back in July 2023, a summary of the Evergreen Project. The lessons are as applicable today as they were then.
I was talking with a practice owner the other day and asked her, “What do you do?”
“BOEING FACES TRICKY BALANCE BETWEEN SAFETY AND FINANCIAL PERFORMANCE”
Discover the seven key numbers that drive business success and learn how to use them to make smarter decisions and uncover hidden opportunities.
Learn how to create processes and systems that allow your business to run smoothly even when you're not there, giving you true freedom and scalability.
The interview was winding down and I asked my final question, “Will you tell me about a time when you collaborated with your friends or coworkers?”
In the ever-evolving landscape of the modern workplace, one statistic from Gallup’s Annual Employee Engagement Survey stands out: a staggering 70% of American employees, and 80% of employees worldwide, are disengaged at work. These disengaged employees contribute to increased absenteeism, higher turnover rates, safety incidents, diminished productivity, and the emergence of toxic workplace cultures. However, there’s a beacon of hope in the form of clarity-a key element that has been notably lacking.
When Rand Stagen came to EO San Francisco, he put up a picture of his daughter when she was about a year old. And he said, “My daughter is unique, precious, and largely predictable in her development.” And after a long pause he added, “just like your business.”
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