Sturdy Coaching
Leveling UP Your Customers’ Experience
You care about your customers. And so do I.
81% of organizations cite their Customer Experience as a competitive differentiator. And 46% say it’s their #1 priority for the next 5 years. Yet only 14% plan to invest in it.
That leaves you with a huge opportunity to truly take your customer experience to the next level and, by standing apart from the crowd, to generate unstoppable word of mouth marketing.
That’s what we do. Using our proprietary 5 Step Customer Experience Process we work together to set a clear goal, audit your current Customer Experience (CX), commit to taking it up another notch, train your team, and then leverage your customers’ stories for greater reach and unstoppable word of mouth marketing.
We work with companies who already pride themselves on their customer experience and whose best marketing comes through their current customers and who want to take it up a level and truly stand apart from the crowd.
If that’s you, reach out. I’d love to meet you.
Be audacious in your ambition and patient in your pursuit.
Consistent effort, over time, can yield uncommon results.
Client case studies
Frequently Asked Questions
Take action.
A journey of a thousand miles begins with one step.
Take your first step.
“I feel very fortunate to have Sturdy in my corner. Times are tough with profit margins shrinking and regulations increasing. I’ve been very impressed since day one working with Sturdy. He has a systematic and comprehensive approach to building and supporting the growth of my business.”
GARRETT AKAHOSHI, MPT, CSCS, OWNER
PEAK PHYSICAL THERAPY, CUPERTINO, CA